IT Help Desk Manager

Join Our Team as a Network Administrator IT Specialist – Overland Park, KS

Are you a proactive IT professional with a passion for networking and a keen eye for detail? We are seeking a dynamic Network Administrator IT Specialist to support, maintain, and optimize network infrastructures in a fast-paced environment. This pivotal role ensures seamless connectivity, security awareness and reliable access across both cloud and on-premises environments, making a real impact on our organization's technology landscape.

What You’ll Do:

• Configure, monitor, and maintain Cisco Meraki firewalls, switches, and wireless access points to ensure secure and efficient network operations.
• Manage Azure virtual networks, subnets, and support network security groups to support our cloud infrastructure.
• Support and troubleshoot site-to-site and client VPN connections, ensuring secure remote access.
• Implement and support Conditional Access policies within Microsoft Entra ID for enhanced security.
• Configure and troubleshoot authentication systems including RADIUS, LDAP, SAML, and MFA.
• Maintain firewall rules and network segmentation to uphold security best practices.
• Provide Tier 1 and Tier 2 support for network-related and general IT issues.
• Diagnose and resolve connectivity challenges related to VPN, DNS, DHCP, VLANs, multicast traffic, and overall network performance.
• Troubleshoot hardware and software issues on desktops, laptops, and mobile devices.
• Assist with basic network cabling tasks, including patching and testing, and coordinate physical network upgrades with vendors.
• Maintain comprehensive documentation of network configurations, IP schemas, and access policies.
• Collaborate effectively with internal teams and external vendors on IT projects and support escalations.

What We’re Looking For:

• Associate or Bachelor’s degree in Information Technology, Networking, or a related field, or equivalent hands-on experience.
• 2+ years of experience supporting networks, with demonstrated expertise in Cisco Meraki environments.
• Certifications such as CompTIA Network+ or Cisco Meraki certifications are a plus.

Technical Skills:

• Hands-on experience with Cisco Meraki dashboard and hardware.
• Proficiency in Azure virtual networks, VPN gateways, and network security groups.
• Knowledge of authentication systems including RADIUS, LDAP, SAML, MFA, and Conditional Access.
• Strong understanding of TCP/IP, DNS, DHCP, VLANs, and routing protocols.
• Basic scripting skills (PowerShell, Bash) are advantageous.

Soft Skills:

• Excellent analytical and troubleshooting abilities.
• Effective communicator with strong interpersonal skills.
• Self-motivated, able to work independently, and prioritize tasks efficiently.
• Detail-oriented with a collaborative approach to problem-solving.

Other Requirements:

• Willingness to support physical network infrastructure and coordinate with vendors on cabling and hardware projects.
• Relevant certifications are preferred but not mandatory.

If you’re ready to leverage your networking expertise in a challenging and rewarding role, apply now to become a vital part of our IT team and help drive our organization’s connectivity and security forward!

On-site full-time. Contract-to-hire

eStaff is helping a local Pittsburgh customer hire an IT Services Help Desk and Network Security specialist.

Job Title: IT Help Desk & Security Support Technician

Overview:
We are seeking a motivated IT professional to provide front-line technical support to end users while assisting with IT security initiatives. This hybrid role will address day-to-day help desk needs, maintain systems, and support the implementation of security policies, tools, and best practices.

Key Responsibilities:

• Provide Level 1 & Level 2 technical support for hardware, software, network, and application issues via phone, email, and ticketing system.

• Install, configure, and troubleshoot workstations, laptops, mobile devices, and peripherals.

• Manage user accounts, permissions, and access in Active Directory, Microsoft 365, and other enterprise systems.

• Monitor and respond to security alerts from endpoint protection, firewalls, and other security tools.

• Assist in patch management, antivirus updates, and vulnerability remediation.

• Educate users on security awareness, phishing prevention, and safe computing practices.

• Collaborate with the IT security team on incident response investigations and documentation.

• Maintain accurate records in ticketing systems and asset inventory databases.

• Participate in periodic system audits and security policy compliance checks.

Qualifications:

• Associate’s or Bachelor’s degree in Information Technology, Cybersecurity, or related field (or equivalent experience).

• 1–3 years of IT help desk or technical support experience.

• Familiarity with Windows & Mac operating systems, networking fundamentals, and cloud platforms.

• Exposure to security concepts such as MFA, endpoint protection, SIEM monitoring, and data loss prevention.

• Strong troubleshooting, communication, and customer service skills.

• CompTIA A+, Network+, or Security+ certification preferred.

Work Environment:

• Full-time position with occasional after-hours support during system updates or incident response.

• Hybrid role involving both remote and on-site support depending on business needs.

Overview:
We’re seeking a skilled IT Specialist to provide end-user support, manage incidents, and maintain core Windows-based systems. The ideal candidate is detail-oriented, customer-focused, and experienced with Windows technologies and ServiceNow for IT service management.

Key Responsibilities:

• Provide Tier 1 and Tier 2 technical support for end-users across Windows environments (Windows 10/11, Windows Server).

• Troubleshoot and resolve hardware, software, and network issues.

• Administer Active Directory accounts, permissions, and group policies.

• Use ServiceNow to log, track, and resolve incidents, service requests, and changes according to SLAs.

• Support Office 365, VPN, printers, and mobile device configurations.

• Assist with patch management, system updates, and security compliance.

• Collaborate with IT team members on projects, system upgrades, and process improvements.

• Document solutions, procedures, and knowledge base articles for future reference.

Qualifications:

• 2+ years of IT support experience in a Windows-focused environment.

• Strong knowledge of Windows OS, Active Directory, and Office 365.

• Experience with ServiceNow or similar ITSM platforms.

• Familiarity with networking concepts (TCP/IP, DNS, DHCP).

• Excellent communication and problem-solving skills.

• Ability to prioritize and handle multiple tasks in a fast-paced environment.

• Relevant certifications (CompTIA A+, Microsoft Certified: Windows Client/Server, or similar) are a plus.

Why Join Us:

• Opportunity to work with modern Windows technologies and industry-standard ITSM tools.

• Collaborative team culture with professional growth opportunities.

• Competitive salary, benefits, and flexible work options.

contract - 40 hours a week daylight.

Job Title
Senior Technical Lead

About the Role

We’re looking for a Senior Technical Lead to help drive the next stage of our platform’s growth. This position offers direct exposure to executive leadership and the chance to shape both the technical roadmap and the engineering culture as the company scales nationally. It blends hands-on expertise with strategic vision, making it a strong fit for someone eager to deliver high-impact results while influencing long-term direction.

What You’ll Do

We understand no candidate meets every single requirement, but we’re seeking someone with the skills and drive to take on responsibilities such as:

• Architecture & Scaling: Maintain and evolve existing systems while designing and deploying production-ready SaaS and AI features that differentiate the platform.

• Platform Reliability: Ensure stability and performance by leading fast issue resolution and continuous improvement efforts.

• Project Delivery: Oversee full technical execution—from design through release—while upholding security, speed, and quality standards.

• Technical Leadership: Direct internal engineers and external partners, aligning priorities to organizational goals.

• AI Advancement: Enhance the intelligent comparison engine, broadening its impact for enterprise customers across industries.

• Agile Execution: Promote agile practices that build accountability, transparency, and collaboration across teams.

What We’re Looking For

Technical Expertise (Required)

• Full Stack Development skills (Azure, .NET Core, React Native) with 5+ years of direct coding experience.

• Strong background in API-first architecture, designing secure, scalable integrations.

• Proficiency with Azure SQL and multi-tenant SaaS design.

• Experience with Azure services (Blob, ARM templates, Docker on Linux, Entra ID) and CI/CD pipelines (GitHub Actions).

• Practical application of AI/ML for automation, predictive analytics, and computer vision.

Leadership 

• Demonstrated success delivering technical projects end-to-end in a fast-paced SaaS environment.

• Skilled in guiding cross-functional teams and balancing internal resources with external partnerships.

• Strong grounding in agile development and project management.

• Ability to set clear priorities, hold teams accountable, and deliver results under tight deadlines.

• Drive and ambition to grow into a senior technical leadership role as the organization scales.

 (Preferred)

• Background in fleet, mobility, automotive SaaS, or other complex, reliability-focused industries.

• Previous startup experience, ideally in organizations that successfully scaled or exited.

• A resilient, self-aware leader with a builder’s mindset and a bias for action.

eStaff is looking for an IT Services Help Desk Manager.  Hybrid environment.  Focus will be around Desktop support for internal users. This is a highly visible opportunity with growth and opportunity to add to technology automation. Full-time opportunity.

Duties/Responsibilities:

• Lead and mentor Tier 2 and Tier 3 support staff. Training for larger groups (10 or more on average) covering IT discipline.

• Manage escalated tickets and resolve complex technical issues

• Oversee support operations across Microsoft environments

• Coordinate with infrastructure, security, and application teams

• Monitor service desk metrics and drive process improvements

• Maintain up-to-date documentation and knowledge base content

Qualifications/Skills:

• 5+ years experience working and Leading IT Services Helpdesk
• Windows 10 and 11, Microsoft O365, Teams, Outlook, ServiceNow
• Azure
• Manufacturing experience a plus

Education:

• Bachelor’s degree in computer science or related discipline preferred

APPLY TODAY!!
 

eStaff Search Group is focused on partnering with talented professionals in Architecture & Development, Database Design & Administration, Network & Systems Administration, Software QA & Test, Machine Learning, Mobile Apps, Big Data, Digital/Interactive – throughout the Pittsburgh area – to find you your proper career fit. Our niched focus helps us find you the right company that can help you grow in your career. We take the time necessary with every employee to nurture your passion as it becomes ours.